Warranty Policy
Customers should first contact their place of purchase to determine the reseller'swarranty policy. Focus WWL warranty will take effect after the expiration of authorized reseller'spolicy.

Focus WWLwarrants its products for a period of one (1) year from the original date of purchase. Warranty is valid only with proof of purchase. Warranty does not apply defects or failures of product causedby; neglect, misuse, negligence, accident, abuse, mishandling, misapplication, alteration, modification, power outage, unauthorized/unreasonable use, or any uncontrollable environmental damage.

Returns & Refunds
For anyreturn, customers should first contact their place of purchase to determine the reseller’s return policy.

A Return Material Authorization (RMA) number must be obtained in advance by contacting a customer service representative via email at RMA@FocusWWL.com or by telephone, (909) 389-8788.

Merchandise returned to Focus WWL must have an RMA number displayed on the box and a copy of your proof of purchase inside the package.

Absolutely no refund after 30 days of purchase from Focus WWL. A restocking fee of 15% can be subject to apply and will be deducted from any refund, ask representative for further details. Refund policy for US only.

Exchange & Replacement
No upgrades or exchanges for different models or SKU’s. One (1) Year limited manufacturer’s warranty for exchange of product due to malfunction, failure or defect, missing parts or components. Exchanges will be for the same item, model and/or SKU, within one (1) year of original purchase date.

A Return Material Authorization (RMA) number must be issued by Focus WWL prior to returning any product or part. To obtain an RMA, please contact Focus WWL via email at RMA@FocusWLC.com or call (909) 389-8788 and a team member will provide you with the RMA.

Shipping & Costs
Customer will be responsible for shipping costs of merchandise sent to Focus WWL. Please consult a Focus WWL customer service representative for details.

When shipping any item to Focus WWL, please consider using a trackable shipping method, and do not forget to insert a copy of your approved RMA form in the package (It’s advisable to keep a copy for your records as well). Focus WWL cannot be held responsible for lost or misdirected shipments.